1.1 This Delivery Policy:
1.1.1 Applies to Registered Users who have purchased Goods through the BTZ Trading and Distribution (Pty) Ltd (“BTZ”) Website and who have active online store accounts with BTZ.
1.1.2 Forms part of the BTZ Website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy, unless the context indicates otherwise.
2. Delivery Address
2.1 BTZ delivers Goods only in the Republic of South Africa between Monday to Friday on business days and only during working hours (ie: between 08:30 – 17:30).
2.2 On check out, you will need to indicate the physical address and area code within South Africa where you require delivery, as well as contact numbers to be used in connection with the delivery.
2.3 BTZ does not deliver Goods to postal addresses.
2.4 Our courier partner will attempt to deliver the Goods to the delivery address nominated by the User during the checkout process. In the event that there is nobody available to accept the delivery of the Goods at such address on our courier’s third attempt at a delivery, the Goods will be returned to BTZ and the User shall be responsible to arrange for the collection of the Goods and to refund BTZ the wasted courier costs (if applicable).
3. Shipping rates & delivery estimates
3.1 All online orders placed during the calendar week (Monday-Friday) with no public holiday interference should be received within five business days after the order process has been completed and payment is confirmed. Depending on your location, delivery may occur sooner.
3.2 In the event that BTZ experiences a high volume of orders, shipments may be delayed by a few days. Accordingly, please allow additional days in transit for delivery. Should your order be delayed in excess of 7 business days, BTZ shall contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
4. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Product Availability
All products displayed on our website are subject to availability.
6. Damaged Goods on Delivery or Lost Goods
Should Goods be damaged or missing any parts or accessories at the time of delivery, the User must please notify BTZ, through the Website’s Returns page, within 2 days of such delivery / non-delivery. BTZ shall arrange to collect the Goods from the User at no charge. Once BTZ has inspected the Goods and validated the return, BTZ shall, at the User’s discretion, repair / replace the Goods as soon as possible (if such repair / replacement is possible) or credit the User’s account with the purchase price of the Goods (or refund the User if that is the User’s preference).